Policy For Returns

  Return Shipment Policies for 

Sidra Sales Company

All Returns require the serial number off the item for processing.

•  Defective product must be in original factory carton with all original packing materials 
•  All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.

• The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.

• Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.

• Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

• If the product is found to be non-defective, an inspection fee of 15% per unit, will be billed to your account.

• Sidra's Sales Company must be contacted when a tracking number is showing as info received. They then have to issue a tracer with the shipping carrier and wait up to 8 business days for a response before credit can be issued or a new item can be shipped. This is not a Doba policy, but this is a supplier policy we do have to enforce.

• Sidra's Sales Company will not accept discontinued products back. You must re-sell or contact the manufacturer.